Shipping Policy

SHIPPING & HANDLING

We want you to receive your package(s) without delay, to accomplish this please CONFIRM YOUR SHIPPING ADDRESS BEFORE CHECK-OUT, AND ADD YOUR EMAIL AND PHONE NUMBER TO YOUR ORDER.

Delivery Time = Processing time + Shipping time

We process orders on business days which are Monday through Friday, Pacific Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Please use the table below as reference for processing and delivery times. However, on average our customers receive their items within 2 to 4 business days. If you need something asap, please call us before placing your order.

Region	Processing time	Delivery time	Timeframe
UNITED STATES	3-4 business days	7-10 business days	7-15 business days

Tracking numbers will be uploaded to your orders.

The order will be sent to the address you enter at the checkout. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

WHERE ARE YOU LOCATED AND WHERE DO YOU SHIP FROM?

Our address is in Los Angeles, California:

P.O. BOX 3378

Whittier, CA 90605

DO YOU SHIP WORLDWIDE?

We only ship within the continental United States:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Washington DC, Rhode Island.

STANDARD SHIPPING WILL TAKE 7 TO 10 BUSINESS DAYS TO ARRIVE ONCE IT HAS BEEN PROCESSED AND SHIPPED.

WHEN WILL I GET MY ORDER?

Your orders shall be shipped out from our warehouse located in Los Angeles, CA.

Please kindly note your order will be processed, packed and shipped to the address you provided at check-out.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that will include your tracking information. If you haven’t received tracking info within 4 business days, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any questions or comments, please do not hesitate to contact us through:

otakusugoishop@gmail.com

(562) 686-7383